Terms of Service / Privacy
TERMS OF SERVICE POLICY
THE FOLLOWING POLICIES APPLY TO ALL PACKAGES, UNLESS OTHERWISE NOTED.
Luxury motor coach, fully equipped transportation. Excellent hotel accommodations, sightseeing, tours, admissions, and most meals as specified in itinerary.
As indicated, all gratuities are included on your tour with the exception of the customary gratuity to the tour guide and driver. In response to many of your requests for advice on what is considered customary, we offer you this information only as a guide:
A large part of the success of a tour is due to our drivers and escorts. We believe that a gratuity is In appreciation of the degree of service, attention to your needs and the personal attitude displayed toward your group. With that said, you can see why a gratuity does not lend itself very well to a standardized amount. However as an average and varying with your experience, you may wish to consider a per-person, per day gratuity of $3-$5 for the escort and driver.
PROOF OF CITIZENSHIP:
Is required for ALL trips outside of the United States. US Citizens are required to carry a passport or an enhanced driver’s license as of June 1, 2009 to enter Canada. A Passport is required on all ocean cruises. All other countries require a valid US Passport. Nothing else is acceptable! If a member in your party is not an American citizen, that person is responsible for carrying the correct documents.
Federal law prohibits SMOKING or Vaping on motorcoaches. For the convenience of the smokers, we will make frequent stops for rest and relaxation en route to our destination.
Absolutely NO alcoholic beverages are permitted on the bus. Mcoach reserves the right to search ALL coolers, backpacks, bags, containers, etc. prior to and at ANY time during our tour. Any person found with alcoholic beverages on board is subject to removal from the tour – NO EXCEPTIONS/NO REFUNDS. This policy also includes any passengers that are drunk prior to boarding the coach and are loud, use foul language or in anyway disturb other Mcoach passengers. You will be removed from the tour – NO EXCEPTIONS/NO REFUNDS.
OXYGEN ON A MOTORCOACH:
Oxygen canisters and bottles cannot be stored or placed in the aisle or used in a manner that in any way obstructs or impedes passenger’s freedom of movement inside the coach. Passengers can simply retain and use the oxygen at their seat. If spare bottles are being stored, follow these guide lines. Overhead storage is acceptable if the bottles are stowed so they cannot roll, collide or fall. Baggage area Storage (under the coach) is acceptable when blocking & bracing of the bottles is possible. (this may mean placing other objects around the bottles making them generally inaccessible during a trip. Large cylinders should not be transported if any other means of supply is possible.
Motor Coaches do not have racks or blocking and bracing capabilities, nor do they have lifts and hoists to move heavy objects. Such Oxygen cylinders can be hazardous unless handled and transported correctly, so carriage of these cylinders is strongly discouraged.
Enroute resupplies or refills are nearly always a possibility. The passenger should make arrangements for these needs through networks or local supplies. Single bottles meet the definition of personal use and would seem reasonable. The risks of transporting large quantities or large containers of oxygen are serious.
Mcoach acts only as an agent in arranging transportation, accommodations, or any optional sightseeing tours, cruises, etc., and as such are not responsible for any damages, loss, delay, injury, or accident due to inclement weather, traffic, mechanical, driver issues, or any act of default of any company or person engaged in providing service included in our tours. We reserve the right to cancel any tour or make changes in any itinerary as we deem necessary. Mcoach is not responsible to any person for expense, loss of time or money or other circumstance resulting from a change in itinerary or change of tour arrangements. Failure to meet your coach during the tour would be a forfeiture of any monies paid for unused portion of tour inclusion. Any person may be dismissed from any tour at any time by the Tour Director or Driver in charge should his or her conduct not be in harmony with the rest of the passengers; no further obligation will be assumed by Mcoach or anyone in their employ. * NOT RESPONSIBLE FOR LOST ARTICLES LEFT ON THE COACH
Times listed on our itineraries are approximate. These times will vary according to the daily activities, combined with traffic, weather conditions, and road construction.
One large suitcase, and one carry-on bag per person.
TRAVELERS NEEDING SPECIAL ASSISTANCE:
Persons needing individual assistance for walking, dining or other personal needs must be accompanied by a companion.
GUIDELINES FOR CUSTOMERS OF SIZE:
Customers who compromise any portion of adjacent seating should proactively book the number of seats required to travel. This ensures that all on-board have access to safe and comfortable seating.
DON’T DELAY…RESERVE TODAY!!!
Now is the time to book your next tour. Your timely response will assure the departure of the trip. It is our goal and commitment to further provide you with a guaranteed departure of your tour without disappointing you.
Full payment is due at booking when reserving online. If booking the tour through the main office, full payment must be received within 10 days.
$25 SERVICE CHARGE FOR EACH RETURNED CHECK
All cancellations must be called-in during regular business hours, Monday – Friday 8:00 am 5:00 pm
Cancellations MUST be made directly with a reservationist. Cancellations made by email or voice mail cannot be accepted. NO REFUNDS FOR CANCELLATIONS WITHIN 48 BUSINESS HOURS PRIOR TO DEPARTURE ON ALL TOURS. Travel Club promos & Reward Certificates are non-refundable. If your cancellation makes the entire tour cancel (not enough people) there is NO REFUND DUE.
Be Clearly advised that from time to time , a tour departure may be cancelled due to lack of participation, in which case you will be fully refunded. Every effort will be made to adhere to the specifics shown here in and in the itineraries. However, circumstances may necessitate alterations. To avoid disappointment, reservations for any tour should be made at least TWO months prior to the departure date. If a tour is “sold out”, please ask to be placed on the waiting list. “Drop outs” do occur.
NO REFUNDS FOR CANCELLATIONS WITHIN 48 BUSINESS HOURS PRIOR TO DEPARTURE ON ALL TOURS.
Baseball Stadium Policies, Please Note Stadium Terms: Time, opponent, date and club rosters and lineups, including the Team’s roster and lineup, are subject to change. Mcoach Reservation Cancellations due to these changes are non refundable.
To be FAIR and IMPARTIAL all, seat assignments will be taken at the time of booking your reservation (see chart). We encourage you to book early to accommodate any special need and to assure that members of your party will be seated together.
We reserve the right to reassign seats when necessary.
14683 Industry Cir, La Mirada, CA 90638
Mcoach CASINO POLICY:
CASINO DAY TRIPS ARE NON-REFUNDABLE – BUT, TRANSFERABLE. NO SHOWS ARE NON-TRANSFERABLE. BONUSES ARE HANDED OUT BY THE CASINOS. ALL PASSENGERS MUST BE 18 OR OLDER. TO RECEIVE A BONUS YOU MUST HAVE YOUR PLAYER CARD IN HAND OR BE ABLE TO SIGN UP FOR A PLAYERCARD. A GOVERNMENT ISSUED PHOTO ID IS REQUIRED TO SIGN UP FOR A PLAYER CARD AND TO CLAIM YOUR WINNINGS. MCOACH IS NOT RESPONSIBLE FOR CHANGES TO THE BONUS.
Mcoach acts only as an agent in arranging transportation, accommodations, or any optional sightseeing tours, cruises, etc., and as such are not responsible for Change to Casino Bonus by the Casino, any damages, loss, delay, injury, or accident due to inclement weather, traffic, mechanical, driver issues, or any act of default of any company or person engaged in providing service included in our tours.
Children under the age of 18 are not allowed on the gaming floor.
You must be 21 or older to gamble at Casinos and be able to show a valid Government-issued photo ID.
California: The gambling age in California generally is 18. Most casinos and other locations, however, require everyone within to be 21.
Important: The Casino Bonus is not guaranteed and is subject to change at any time by the casino. One casino bonus per person is issued by the casino. Casino bonuses are given out on the coach upon arrival, must be on the coach to receive the bonus.
Please contact each Casino for their bonuses information.